Frequently Asked Questions

  • Melbourne Metro - within 30 km of the CBD with no travel fees

    Yarra Valley with no travel fees

    And I’ve even been known to travel interstate and regional for larger jobs!

  • A complete day of work typically spans 6 hours and a half day is 4 hours. In most cases, a single room usually requires 1 to 2 full days for completion, although this timeline may vary depending on the size of your home and the number of items within the room. If you're uncertain about the duration, you can send us some photos or schedule a video call in advance. This way, we can offer you a tailored quote for your specific space.

  • Yes you can. You just need to ensure that it fits into your plan goals.

    Professional organizing and declutter coaching can significantly enhance your daily life, making it simpler to engage in social activities, focus on your studies, excel at work, and establish sustainable routines.

    You may have various objectives, such as enhancing home organization, minimizing clutter, enhancing home maintenance, acquiring new skills, and cultivating more effective daily routines.

  • Decluttering and organising takes time. It’s mostly an ongoing process but you will definitely notice a big difference!

  • That is entire up to you! On most occasions people like to work with us so they are present to make decisions and some like to pop in and out. We discuss this in our initial consultation.

  • The truth is we all have our own challenges in life so there is absolutely no judgement from us. We are there to be of service, to support and empower you to create the changes you desire.

    Please be assured that we have seen it all before and will not be shocked or make unhelpful comments.

  • It will definitely create change but how long it lasts will depend upon the systems you put in place to keep it moving in the direction you want.

    This is what sets me apart from others and where my coaching knowledge and skills come in to support you to assess what contributes to your situation and what will help you to do things differently. Often people will have follow up coaching sessions to keep them on track and support them to reset where required.

  • You fill out this form Click here and then we get in touch to arrange a phone / zoom consult and talk about dates.

    When your session is confirmed we then chat about what is currently working well for you, what is not as well as how you like your spaces to look and feel. We also talk about how you best like to be communicated with and what you are not so keen on. We work hard to ensure you get the best result possible.

  • Ordinary household waste should be disposed of in your regular bins. For larger quantities of refuse, we collaborate with a company called 1800 Got Junk, which has experience serving NDIS participants. Whenever possible, we arrange for them to coincide with our workday at your location. The advantage is that they handle all the truck packing, leaving us free to concentrate on assisting you. Plus, they promptly remove the waste.


    To explore the inclusion of rubbish removal in your NDIS plan, or to discuss private payment options, please consult with your support coordinator. Keep in mind that any agreement with a rubbish removal company is separate from our service agreement. The unique benefit of 1800 Got Junk is that they charge based on what they remove, unlike skip bins where you pay the full amount, regardless of how much you fill them.

  • We will take whatever we can fit in our car on the day so that you don’t have to deal with it.

  • Any cancellations made with less than 2 business days incurs a full cancellation fee as per the NDIS cancellation fees.

    This is because we would not have been able to book any work in that time to replace your booking.

    What if I’m not up to it on the day?

    Our team is incredibly understanding and adaptable, ensuring your comfort when you open the door. We have extensive experience in assessing situations and the atmosphere. If you ever feel tired or anxious upon our arrival, don't worry about rushing into work immediately. We're here to serve you, so feel free to take 10 minutes to enjoy a cup of tea or whatever helps you relax.


    There are times when you might not be up for a full session, and that's perfectly fine. In such cases, we have several strategies in place. Instead of simply walking away and charging the full cancellation fee, we'll ask if you'd be willing to spend just 10 minutes with us or if there are any items you'd like to donate. Often people then choose to keep going. However, we never push you into anything; your freedom and comfort always come first. If you genuinely can't do the session, we completely understand, and our cancellation policy and service agreement account for that.

  • After learning about your vision, what is and what’s not working for you in our initial phone/ zoom consult. When we meet in person, we find out where you’d prefer to start first and then get straight into the hands-on decluttering. We work side by side with you to assist you to achieve your goals in a really practical that will follow on from any goals or strategies you may have devised with your OT or psychologist. We do this either with yourself, the NDIS participant, a parent/guardian/caregiver or whoever is in the home who can be the decision maker.

    We work with you and coach you in decision making about what needs to leave the house as rubbish or donations and what is staying in the house. We then help organise the space and set up systems to keep things easy to access, clutter free and organised. As well as help you identify new systems that will help remove the overwhelm moving forward.

  • Privately funded people are required to pay in full prior to the session.

    If NDIS and are self managed:
    Invoices are sent upon completion of each session with 7 days terms of payment. Tolls, any travel expenses where applicable will be itemised on your invoice.

    If NDIS and you are plan managed:
    We are not NDIS registered; however most participants can include decluttering and organising in their current plan, providing there are sufficient funds and it aligns with your plan goals.

    Invoices are sent upon completion of each session with 7 days terms of payment. Tolls, and any travel expenses where applicable will be itemised on your invoice. We suggest speaking to your support coordinator or plan manager if you require further advice on whether our services fit within your plan.

  • We sure do. Jennifer began working in the field of Disability Services in her 20’s and continued in the Community Services sector for another 10 years. As well as other qualifications Jennifer has also completed a Cert IV in Community Services.

    We have experience working with people from diverse backgrounds and are very comfortable in that space. Jennifer also has experience coaching people with ADHD.