Service Agreement

Declutter Coaching & Organising

Once you make a payment to us, these terms and conditions (Terms) form a binding agreement between us.

JMC Coaching & Decluttering is a registered business ABN 30 284 532 979 

TERMS AND CONDITIONS DEFINITIONS1. In this agreement “JMC”, “our” or “we” means Jennifer Mobilia Coaching, “you” or “your” means the client.

TERMS OF ENGAGEMENT1. JMC provides decluttering and organisational services as outlined in discussions and in our confirmation email. Our staff work alongside you in your home or business and require you to be on site and available for the duration of all sessions you book. 2. We will keep all personal booking information confidential.

CLIENT EXPECTATIONS1. You can expect that we will arrive on time for your session, listen to your needs and work hard to help you achieve the vision you have for your space

2. JMC fees include complimentary garbage bags.3. We may take before and after photos during each session. We will use the before and after images for our marketing and promotional purposes. We will never name you or intentionally depict identifying information in these photos. If you would prefer photos not to be taken of your space, please advise your consultant before your session starts.

4. The success of your session with JMC is dependent on your cooperation, so please be prepared for your session and know that we are there to help guide you through both the decluttering and organising process.

RUBBISH REMOVAL & THIRD-PARTY CONTRACTORS1. Removal and disposal of rubbish is your responsibility.2. Any recommendations provided for third party services are based purely on our professional opinion. We do not undertake to guarantee or to provide a warranty in relation to the services of any providers that you may engage. Any and all services provided by third parties (whether recommended by JMC or not) forms a separate contract of engagement between you and them and is therefore outside of these terms and conditions

DONATIONS1. For sessions where there are donations to be taken to charity, clients will have this service included in their invoice. We will take whatever donations to charity that we can fit in our car. JMC will only remove items from a client’s home with consent.

PARKING1. All costs of parking incurred by team members in providing your services will be included in your invoice, itemised separately.

ADDITIONAL TRAVEL1. The first 30 minutes of team travel each way is included in all service packages. Any additional travel time after the first 30 minutes will be billed accordingly at our hourly rate. Non labour costs (vehicle expenses) are invoiced at $0.97 per km after the 30 minutes of included travel.

PAYMENT1. Payment for services is due upon receipt of your invoice, which will be issued post session, to your provided email address.2. If you require a quote prior to services commencing, please advise JMC. Services cost are $137.50 for funded participants and $150 per hour for all others, per team member. Session prices are stated on our website and may be emailed to you, if you require clarification.3. Payment for each session is required by the due date on the invoice if funded or paid in full prior to services for all others. Tax receipts will be provided upon request. A late fee of 10% will be applied to any invoices outstanding at 30 days from issue date.4. In the event of non-payment, that ends in debt recovery, you will be personally liable for all legal costs (on a solicitor/ client basis) incurred by JMC in recovering the debt.

CANCELLATION POLICY1. We require 2 full business days notice for any booking cancellation via communication directly to JMC. You may email jennifermobiliacoach@gmail.com or call Jennifer on 0419 320 357 if you need to reschedule or cancel your session. We are happy to reschedule your appointment as per our terms.2. If a cancellation is made without the required 2 full business days notice or is made on the day we will issue you with an invoice for the entire session fees, which will be payable immediately or in the case where services have been paid in advance no refund will be available.

INTELLECTUAL PROPERTY1. You acknowledge that JMC is the owner of all intellectual property rights in the material, ideas, designs, concepts and know-how or techniques that may be shared with you during the course of your session and that you will not use, (other than for personal use) copy, reproduce or disclose in any way or form JMC’s material, ideas, designs, concepts and know-how or techniques, without the prior written approval of JMC.

PRIVACY POLICY1. JMC are committed to ensuring that your privacy is protected. We will not share your personal information with any third parties, unless authorised by you. This includes any sensitive data we may encounter when on-site. JMC will make every effort to maintain the highest possible standards in dealing with your personal information in accordance with the Privacy Act 1988.

LIMIT OF LIABILITY1. JMC will endeavour to take all due care to ensure your property and/or possessions are not damaged in the execution of our services to the extent permitted by Australian law. JMC will not however, be held liable for any damages or loss of any kind, including but not limited to property damage and/or personal injury arising which is not foreseeable by you and/or JMC or for any losses which are not caused by our breach or negligence or for any indirect losses which may be a side effect of the main loss or damage (i.e. business or trade loss, loss of profits, loss of opportunities etc). In any event, the maximum cumulative aggregate liability of JMC to you for any claims, loss or damage will not exceed the total price paid by you to JMC under this agreement, including but limited to any consumer guarantees.2. You are responsible for doing everything necessary to ensure the safety of the JMC staff attending your property and you will be held liable for any personal injury caused to JMC staff and for any loss or damage sustained to our property, whilst on your premises.

SEVERABILITY1. Any provision of the terms which is either illegal, void or unenforceable is only ineffective to the extent of that illegality, voidness or unenforceability, without invalidating the remaining provisions.

NO WAIVER1. If you breach the terms and we take no action against you, JMC will still be entitled to use our rights and remedies in any other situation where you breach the terms.

GOVERNING LAW1. The Terms are governed by and are to be construed according to the laws of Melbourne, Australia

JURISDICTION1. You submit to and accept unconditionally the exclusive jurisdiction of the courts of Melbourne, Australia with respect to any legal proceedings brought in relation to the terms.